EMR Project Manager

Susan L. Curtis, MA is the Project Manager of the Electronic Medical Record system for the MSU HealthTeam. In this role, she is charged to:

• Lead cross-functional teams to evaluate, plan, implement, support and manage the deployment of EMR systems throughout the MSU HealthTeam.
• Conduct and maintain the EMR project plan and all related tasks.
• Coordinate task, time, scope, resources and budget management.
• Educate and train clinicians and staff on EMR applications.
• Facilitate on-going training support.
• Collect necessary input from end users on different or new scope requirements.
• Conduct product demonstrations, clinic walkthroughs, and other support activities.
• Initiate clinical activities required to implement and sustain EMR systems.
• Consults and assists with process evaluations and workflow redesign efforts
• Coordinates clinical content customization
• Delivers training to end-users.

Background and Experience

Education

Michigan State University, East Lansing, MI

• BA, Elementary Education, 1972
• MA, 1985

Professional Experience

Clinical Operations Administrator and Systems Manager, Department of Family Practice, MSU (1986-2002)

• Performed long and short-term planning, monitoring and reporting fiscal and productivity activity of the Division of Clinical Services.
• Managed business operations of the Clinical Services Division including managed care, billing and collecting and accounts receivable.
• Developed systems to monitor data regarding health care providers and systems for Clinical Services
• Supervised front office, referral and billing staff for Family Practice ambulatory care clinic.
• Developed training materials for clinical applications and provided in-services for MSU affiliated Family Practice Residency programs throughout the State of Michigan.
• Administered and implemented pilot electronic medical record project for Department of Family Practice and MSU HealthTeam (2000-2002).

Manager of Computer Operations , Department of Family Practice, MSU (1986-2002)

• Coordinate computer systems, hardware and software needs for the department.
• Provide expertise, technical support and training to department faculty and staff .

Assistant to the Director of Sports Medicine and Director of Research , Department of Family Practice, MSU (1981 - 1986)

• Assisted in the design, development and implementation of the Sports/Athletic Medicine division at MSU.
• Created operating policies and procedures manuals for the Sports Medicine Division and for care of MSU athletes.
• Assisted with writing contracts between the Department of Intercollegiate Athletics and Sports Medicine.
• Developed systems, procedures and evaluation methods for the primary care sports medicine undergraduate and fellowship curriculum.
• Coordinated research projects in adolescent and primary care medicine.
• Developed and implemented computerized curricular evaluation procedures for medical education.
• Coordinated the Family Practice Ambulatory Care Clerkship.
• Supervised undergraduate and graduate medical students working on departmental research projects.

Admissions Assistant , Office of Admissions and Scholarships, MSU (1979-1981)

• Analyzed undergraduate and graduate applications for admissions to the University.
• Evaluated college transcripts from US and foreign universities and prepared credit evaluations.
• Advised students and faculty, both internally and externally, about University policies and course equivalencies.
• Directed, developed and implemented the operation of a computerized word-processing system for the Admissions Office.
• Developed and revised processing and evaluation procedures.

Substitute Teacher , Waverly School District and Greater Lansing Area, Lansing, MI (1973-1979)

• Taught elementary and secondary classes consisting of students from all social, multi-economic areas and ethnic groups in the greater Lansing community. Tutored inner-city students.
• Taught special education, bilingual and handicapped classes in addition to the core curriculum and fine arts.

Driver and Vehicle Record Evaluator, Communications Division, Michigan Department of State, Lansing, MI (1968 – 1977)

• Evaluated driver and vehicle records for dissemination to law enforcement agencies throughout the United States.
• Determined legality and validity of request for information. (Part-time and full-time concurrent with undergraduate studies and substitute teaching).

Professional Memberships

• Medical Group Management Association (MGMA)

Community Activities

• Chair, Mayor’s Neighborhood Advisory Board, City of Lansing 1992-Present
• University United Methodist Church, East Lansing MI – Building Committee; Chair, Higher Education/Campus Ministries; Chair, Special Gifts; Staff Parish Relations Committee
• Stephen Minister, University United Methodist Church, East Lansing MI
• Member, Celebration Ringers, English Handball Choir
• Covenant Community, Adrian MI
• Past President, MSU Women’s Sports Booster Club
• Past Chair, MSU Women’s Athletes Awards Committee
• Past Chair, MSU Women’s Athletics Fundraising Committee