Vision and Mission

Michigan State University will use advanced health information technology and electronic medical record systems to consistently deliver high quality health care services to all – care that is patient-centered, effective, safe, timely, efficient and equitable*.

• Safe: avoiding injuries to patients from care intended to help them.
• Effective: providing services based on scientific knowledge to all who could benefit, and refraining from providing services to those not likely to benefit.
• Patient-centered: care that is respectful of and responsive to individual patient preferences, needs, and values, ensuring that patient values guide all clinical decisions.
• Timely: reducing waits and potentially harmful delays for both those who receive and those who give care.
• Efficient: avoiding waste, including waste of equipment, supplies, ideas, and energy.
• Equitable: providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.

What it Will Take

Optimizing quality and outcomes requires redesigning the health care delivery system to reflect the central importance of information technology to improving:
• Access to care, providers, and personal health information
• Accuracy, completeness, structure and organization of health records
• Anticipation of patient needs
• Chronic disease management
• Communication and coordination of care
• Discovery and application of new knowledge
• Evidence-based decision making
• Health care system responsiveness
• Health professions education
• Information flow and sharing
• Innovation and scholarship
• Integration of care services
• Patient data privacy, confidentiality, security
• Patient safety
• Performance data availability and transparency
• Personal productivity
• Preventive services
• Provider and staff satisfaction
• Public health
• Reimbursement appropriateness
• Risk management
• Use of best scientific evidence
• Value
• Waste and inefficiency
• Workflow processes

MSU will also fulfill its social contract as a public good through outreach activities that extend beneficial health information technology solutions to interested health care providers throughout Michigan and beyond.

Who Will Benefit

Patients and families will benefit from more affordable care that is based on the best scientific evidence, is appropriately organized and communicated, anticipates and responds to their needs and preferences, and is delivered in a timely, safe and equitable manner.

Providers and health care systems will benefit from a better organized and more pleasant workplace environment characterized by efficient workflows, anticipatory decision-support tools, reminders and alerts to facilitate high quality care while decreasing stress and waste.

Purchasers and funders of health care (Center for Medicare and Medicaid Services; employers; individuals and families; federal, state, and local governments) will benefit from better application of limited health care dollars to improve quality while decreasing the medical errors of overuse, underuse and misuse of tests and treatments.

Employers will benefit from a healthier workforce that is more productive, with fewer missed days of work and less disability. Employers will also obtain relief from the unnecessary escalation of health care costs due to waste, inefficiency, delays, and errors of underuse, overuse and misuse.

Consumers will benefit from more transparent quality data to assist them in selecting providers and hospitals to meet their health care needs. Better use of health care dollars may allow purchasers of health care to pay less for health care coverage and services, with savings reflected in the cost of consumer goods and services.

Academic institutions and the scientific community will benefit from having more and better data to inform new efforts to advance knowledge; assess the effectiveness of health care approaches, tests and treatments; and develop new products and services to meet the evolving needs and preferences of individuals, families, communities and society.

Michael H. Zaroukian, MD, PhD, FACP
EMR Medical Director and Associate Professor
Department of Medicine
Michigan State University
B-319 Clinical Center
138 Service Road
East Lansing, MI 48824-1313
Phone: (517) 353-4811
Fax: (517) 432-1326
E-mail: michael.zaroukian@ht.msu.edu
Web: http://www.emr.msu.edu

*Crossing the Quality Chasm: A New Health System for the 21st Century. National Academy of Sciences, 2001. http://www.nap.edu/books/0309072808/html/